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FREE DOMESTIC SHIPPING ON ORDERS OVER $150 + RECEIVE A FREE WATCH WITH PURCHASE WHILE SUPPLIES LAST

SHIPPING INFO

Please allow 3-5 business days to process an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered depending on your relation to the Los Angeles area.

You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.

At this time we do not offer expedited shipping. If you need your order by a certain date, we ask that you place your order 10 business days before that time.

If you find your order has not been delivered in this time window, please email us at support@midnightrave.com with your order number so we could further assist you.

All orders ship via UPS ground. Shipping is at a flat rate of $9 for orders under $150. Free ground shipping is offered for orders placed within the US that are over $150.

We are currently only offering ground shipping. Expedited shipping is not available.

Do you ship to Canada or any other international countries?

At this time, we offer a flat rate shipping cost of $35.00.

My package says it has been delivered but I do not have it. What should I do? 

All customers will receive tracking details via email upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. 

At this time, we are not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please contact the carrier of the package. We will not replace any packages.

Any product shipped back as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a $4-$8 restocking fee per item.

 

RETURNS

Please note that all sales are final and we do offer returns for exchange only.
Any orders placed from 11/22 - 12/25 will be permitted to make returns until 1/30/21.

If you receive a damaged or incorrect item please reach out to our customer service team at support@midnightrave.com with details of your purchase.

**Please note: Business days are Monday-Friday; does not include weekends. Example: 3 business days from Thursday is the following Tuesday.

For any further questions regarding returns, please reach out via email for the fastest form of communication to support@midnightrave.com

You may also call 1 (816) 307-0142 and leave a voicemail for our customer support team along with your name, email, and order number. 

Voicemails will be followed up with via email. Please note, our team cannot assist in placing orders over the phone and any voicemail left without an order number or email cannot be returned. 

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